Need a hand backstage?
Start with the quick fixes below. If the room still is not behaving, send us the details and we will help you get back to the show.
Try these first
Most interrupted rooms are resolved without reinstalling the app. Work through these steps in order.
- Close Giggles completely.Open the app again and return to the room.
- Restart Apple Vision Pro.This clears a stuck immersive session.
- Check for updates.Install the newest Giggles and visionOS versions available to you.
- Check your space.Use a well-lit, obstruction-free area and confirm you have enough room to interact comfortably.
Club Night is not connecting
Everyone joining a Club Night needs their own copy of Giggles and the same current app version.
Ask every participant to update before joining again.
Have everyone leave the current session, then start a new one.
Use a stable internet connection and temporarily disable VPNs.
Restart each headset if a participant remains stuck outside.
Download your purchase again
Giggles is a one-time App Store purchase. It is tied to the Apple Account that bought it, so you are not charged again when downloading it on a compatible device signed into that account.
Open the App Store, select your account, open your purchased apps, and download Giggles Comedy Club. If the App Store shows a purchase problem, contact Apple Support because Apple processes the transaction.
Tell us exactly what happened
A useful report lets us find the problem faster. Please include the following details when you email support.
- Giggles app version
- visionOS version
- What you were doing just before the issue
- What you expected and what happened instead
- A screenshot or screen recording, if it is safe to share